Talking, exchanging information, telling stories, discussions, chatting, emailing, texting – whatever you want to call it, it is communication. Communication seems like it should come naturally, and for some it does. For others, not so much. Whether it comes naturally and unnaturally to you, it is crucial for property managers to communicate with home owners and tenants regularly and effectively. Clear communication goes both ways. Tenants and property owners are also encouraged to reach out and communicate with Rancho Cordova property management teams. Here are some tips that all parties involved can benefit from to ensure they get the best experience out of investment properties.
How Rancho Cordova Property Management Teams Should Communicate with Property Investors and Tenants
At RPM SAC-METRO, we value clear and often communication with our tenants and clients. We feel that like any successful relationship or business partnership, communication is key. Without it, one or both sides of the partnership would be lost and confused. We have many avenues for communicating and relaying information. In 2019, one of the quickest and simplest ways to communicate is through technology. Clients who hire SAC-METRO to manage their investment property will get instant access to an Online Owner Portal. Tenants who rent a property from us will get instant access to an Online Tenant Portal. These can be accessed from our website, 24 hour a day, from anywhere in the world. You can view the following information from your Owner and Tenant Portals:
- Owner Portal: view financial statements, request assistance, view rent collections, review work orders, see property photos from your last property inspection, view weekly updates when your property is in the leasing phase, see application information during the leasing phase, and find tax return information.
- Tenant Portal: pay rent, request maintenance, communicate with your Rancho Cordova property manager at SAC-METRO.
We also offer a 24-hour hotline that allows property owners and tenants to call if they need assistance. Tenants can report a maintenance emergency and owners can discuss urgent concerns. Even after hours, we are always ready and available to serve you. Property managers should communicate in a polite and professional manner at all times, even when a stressful or inconvenient situation arises. If you are unable to answer calls at all times of the day, consider outsourcing your maintenance hotline to a dispatch center.
How Property Owners Should Communicate with Property Managers
The friendly leasing professionals at SAC-METRO conduct thorough and rigorous market comparison research on a property as it is gearing up to enter the leasing phase. We encourage our clients to discuss preparations of the property before showing it to new prospective tenants, any renovations or updates they would like to perform, and even rate rates for their Rancho Cordova property. Management personnel with SAC-METRO are ready to listen and guide investors so they can get top dollar for their property.
How Tenants Should Communicate with Property Management
Lease agreements should clearly outline when tenants should contact property management. Some of these reasons include maintenance requests, nuisances, or any report of misconduct performed by a fellow tenant. Renters should alert a property manager immediately of maintenance requests or any pest findings. An infestation of pests can quickly spread, causing harm and a health hazard to occupants and surrounding structures. Tenants must also clearly and officially communicate a request to vacate the premises. These requests are often called a Notice to Vacate and should be turned into your property manager in writing.
Communicating with Vendors
Too often property owners complain about the amount of time it takes to get service from vendors. Our Rancho Cordova property management team is known for getting the best vendors in record time to respond to repairs. We work with our preferred vendors who provide us with affordable and discounted rates, they know our properties, and know they will get paid upon completion of the repair. Our SAC-METRO team follows up with tenants after the work in completed to make sure it is done to their satisfaction. Scheduling repairs with vendors while a house is occupied can be difficult. Management must communicate with the occupants with Entry Notices so that vendors do not enter unexpectedly. Doing so could result in a lawsuit.
Communicating Through Advertising
We use technology to its fullest capacity when communicating with all people involved in a rental housing market. Through technology, Rancho Cordova property management companies can advertise rental properties and communicate rental prices, show pictures to interested renters, and inform them of rental guidelines and requirements. Our expert staff at SAC-METRO is quick to respond to all property inquires and set viewing times. Every website that allows interested renters to email, call or text an inquiry about a property.
Why You Need SAC-METRO
Life gets busy and it is easy to forget to communicate with all parties and document all conversations you have had as a property manager. Do not let the stress and failure to communicate with tenants, vendors and Rancho Cordova property managers lead you to have a negative experience as a landlord. The trusted staff at SAC-METRO has many systems in place, many of them automated, to make certain that communication never slips through the cracks. Call us today.